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Action Research
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A discursive approach to organization development

Robert J. Marshak

American University

Loizos Heracleous

Oxford University

This article presents a conceptualization of organizational discourse as situated symbolic action that is then illustrated through an analysis of a meeting of senior managers during an organization development intervention. This perspective encourages a more holistic understanding of organizational contexts and offers an actionable framework to help make sense of workplace episodes and choose appropriate interventions. The ways in which action research was conceptualized and applied are also discussed.

Key Words: action research • organization development • organizational discourse • situated symbolic action

Action Research, Vol. 3, No. 1, 69-88 (2005)
DOI: 10.1177/1476750305049966
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